Frequently Asked Questions

Below you’ll find the most frequently asked questions and their corresponding answers.

If you still have questions not answered below, contact us today for any additional information.

Loan Services

What Type of Loans Does Lendmark Financial Services Make?

Lendmark offers a variety of personal loans for seasonal purposes such as vacation, back-to-school and holiday purchases, home repair projects, unexpected emergency expenses, and debt consolidation needs.

Does Lendmark Financial Services Report to the Credit Bureau? If So, Which One?

Yes, Lendmark reports monthly to all (3) national credit bureaus: Equifax, Experian, and TransUnion.

What Type of Collateral Will I Need to Secure My Loan?

Collateral requirements are based on the loan amount you request. Please contact your local Lendmark Financial Services branch for further information.

What Is the Range of Loan Amounts Lendmark Financial Services Offers?

Lendmark Financial Services offers loans from $500 to $25,000. All loans are subject to normal underwriting guidelines and collateral requirements, minimum and maximum loan amounts are subject to specific program guidelines and may change without notice.


Who Can I Contact Regarding a Complaint I May Have Concerning My Account, or Service I Have Received from Lendmark?

Lendmark strives to provide only the very best service to our clients. If you have a complaint concerning your account or service you have received which could not be satisfactorily resolved by your local Lendmark Financial Services branch, please call (866) 413-8340 for assistance.

Who Do I Contact If I Think I May Be a Victim of Identity Theft?

Lendmark strives to protect everyone’s personal information - past, present and future borrowers. If you think that an account may have been opened fraudulently, please contact Lendmark Financial Services at 866-413-8340 for assistance in filing a claim or contact us via email at:

Other actions for identity theft victims can be found online at website.

Loan Management

Can I Get My Due Date Changed?

There are certain situations in which your due date may be changed. Please contact the Lendmark Financial Services branch where you received your loan to discuss your specific situation.

Can I Pay My Account at Another Lendmark Financial Services Branch?

Yes, you may make a payment on your account at any Lendmark Financial Services branch.

Can I Pay My Loan Payment Without the Coupon from My Statement?

Yes, Lendmark has several ways to access your specific account without the coupon from your statement. Simply make sure you account number is on your check when making your payment.

How Can I Get a Deferment on My Loan?

You will need to contact the branch location where you received your loan to discuss your specific situation.

How Does Interest Get Applied to My Account?

This depends on what type of account you have. Lendmark has both pre-computed accounts and interest-bearing accounts. Please contact the Lendmark Financial Services branch where you received your loan for further information about your specific account.

Why Can’t I Have a Payment Book?

As a courtesy to our customers, Lendmark sends out a monthly statement to show that your last payment was applied to your account and provide the current loan balance and payment amount due. The bottom of your monthly statement contains a payment coupon which can be removed and mailed back with your payment in the return envelope provided.

Can I Access Information About My Lendmark Financial Services Account Online?

Yes, you can access your account information by registering for Lendmark Mobile, either on the main page of our website or by downloading the app through Google Play or the AppStore.

What Form(s) of Payment Does Lendmark Financial Services Accept?

Lendmark currently accepts cash, personal check, cashier’s check, money order or debit card payment. You may also contact any Lendmark branch to set-up a one-time or recurring payment via Automated Clearing House (ACH) bank draft.

Can I Make a Partial Prepayment on My Loan?

Yes. If you pay an amount that is greater than the monthly amount due this additional amount may be applied to your account to reduce the outstanding balance that you owe.

Can I Make My Payment Online?

Yes, you can make a payment on our site or through the Lendmark Mobile app. You can also make a debit card payment via our automated pay by phone system by dialing 1-866-327-7669.