Lendmark Mobile

We're now wherever you are.

We know you’re busy, so we want to make life a little easier. With Lendmark’s Online Account Management you can manage your finances whenever and from wherever you are — use a computer, mobile phone or tablet. Our online and mobile solutions will save you time and make it much easier to manage your Lendmark account.

Additional benefits include:

  • Access to your account and transaction history
  • Live chat/email support
  • Access to your statement and account letters
  • Paperless e-statements
  • Customized alerts and notifications
  • Making payments

Our Online Account Management is free and user-friendly. When you're ready, GET STARTED below and follow the instructions.

GET STARTED

Get on your Lendmark, get set and go!

Lendmark mobile app

Take us everywhere you go. Download the app today and go paperless!

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Google Play and the Google Play logo are trademarks of Google LLC.

Below you’ll find the most frequently asked Lendmark Mobile questions and their corresponding answers.

If you still have questions not answered below, contact us today for any additional information.

Miscellaneous

Where can I find the mobile application?
Answer:

By searching for Lendmark Financial in GooglePlay or the AppStore.

Where can I find a link to the online portal?
Answer:

Simply by clicking portal.lendmarkfinancial.com, or on our website at Lendmarkfinancial.com

Do I need to download the app in order to register for the online portal?
Answer:

No, although we recommend you download the app you can also solely use the online portal if you’d like.

Is there a charge for downloading the app?
Answer:

No, the app is completely free of charge.

Is the Mobile App secure?
Answer:

Yes! All critical information is encrypted and no personal information is stored on your mobile device. However, mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

I have multiple accounts. Can I see them all in the Mobile App and the Mobile Website?
Answer:

Yes. Once you've logged in, you'll be asked to select the account you wish to view. If you only have one account, the details for that account will show up as soon as you log in.

How do I find local offices? Do I have to log in first?
Answer:

You do not have to log in to view addresses or maps to our office locations or even to get our contact information. Simply open the App and use the "Locations" tab on the main screen.

If I make a payment how long will it take for my balance to update?
Answer:

Your balance will reflect the payment you made the following business day.

If I just got a new loan how soon am I able to register?
Answer:

You can register the very next business day following your loan closing, however you can download the app the same day.

How do I opt-out of paper statements?
Answer:

You will automatically be opted-out of paper statements by registering for the online portal or mobile application.

Why do I see the word “banking” used in the text message alerts section?
Answer:

Lendmark Mobile and the Online Customer Portal were designed by Digital Insight from a core product that was first created for its clients in the banking industry. Therefore, many references within Lendmark Mobile and the Online Customer Portal to “banking” are hard-coded, which means they cannot be removed. You may disregard these references.

Why is there a “transfers” button?
Answer:

Lendmark Mobile and the Online Customer Portal were designed by Digital Insight from a core product that was first created for its clients in the banking industry. Therefore the “transfers” button is hard-coded, which means it cannot be removed. You may disregard this option.

How do I opt-out of the Lendmark Mobile Sweepstakes?
Answer:

By signing up for the Mobile App during this Promotion Period, which begins at 72,000 newly registered customers and ends at 146,000 newly registered customers, your name will be entered in the Mobile Sweepstakes. To opt-out email SweepstakesOptOut@lendmarkfinancial.com.

Why are you asking for my location services and Bluetooth permission?
Answer:

To receive new location-based offers, gather your feedback after a branch visit, and update you on any special promotions or announcements when you’re in the area.

Where can I manage all my app settings?
Answer:

In your phone’s general settings, you can manage all your preferences for the app. You are not required to allow us to use location services, Bluetooth or general notifications.

Technical & Troubleshooting

What mobile devices can be used with the app?
Answer:

Lendmark Mobile supports iOS and Android devices.

What if I don’t have the latest Operating System on my device?
Answer:

To have the best mobile app experience please ensure you have the most current operating system for your device. You can confirm this in your device’s settings. If you do not have the latest OS the app may not function as intended, either entirely or with certain features and functions.

What do I do if I receive an error message when navigating the app?
Answer:

The first thing to do is going to your device settings and clear the browser cache and then restart your device. If you’re at home on wifi you may also want to try restarting your modem/router.

Customer Service

If I have trouble registering or need any other further support, who should I contact for help?
Answer:

You should contact our dedicated customer service team at 833-239-3537.

What are the customer support hours?
Answer:

M-F 8:30AM-8:30PM EST