Keeping Your Information Secure
Your information security is our top priority. Please know, Lendmark Financial Services (“Lendmark”) never requests your sensitive personally identifiable information (PII) via text messages or through social media. Examples of your sensitive PII include bank account information, social security number or tax documents.
Lendmark will contact you as a Lendmark customer or applicant by phone or email once you have been verified with us, and we have a valued relationship with you.
Scammers use a variety of communication channels, and may pose as one of Lendmark’s employees, other people, or businesses you know
If you are suspicious of someone reaching out to you from Lendmark through a phone call, phishing email or text message and believe it may be fraudulent, please contact us to verify any legitimate communication from us by calling us at 1-866-413-8340 immediately.
In addition, we also encourage you to report the suspicious activity to the Federal Trade Commission (FTC) as well as notify your local law enforcement. The detailed information you give can help fight the scammers.
Tips to consider when protecting your sensitive PII:
Keep your codes and passwords private:
Unsolicited requests are typically scams. Plus, don’t trust caller ID – the caller is not always who they claim to be.Validate requests to transfer money:
If you receive an unfamiliar call, computer message, text or email asking you to transfer money, deposit a check or share bank account information, beware. Verify it’s a trusted recipient by calling the number on your card, a recent bill or receipt, or by visiting an official website.Beware of technology “fixes”:
Be wary of unknown requests to download apps or messages claiming to “fix” issues. Apps can give scammers access to your PII.
How to Report Suspicious Fraudulent Activity, Phishing Emails or Texts to government agencies:
Step 1. If you got a phishing email, forward it to the Anti-Phishing Working Group at reportphishing@apwg.org. If you got a phishing text message, forward it to SPAM (7726).
Step 2. Report the phishing attack to the FTC at ftc.gov/complaint (opens in new tab).
Other Steps.
If you paid or received money, immediately contact the company you used to send the money, and report the scam to the FTC at https://reportfraud.ftc.gov/#/ (opens in new tab)
To learn more about scams, including telephone scams, visit the ‘Consumer Advice’ section of the Federal Trade Commission website (opens in new tab)
