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Frequently Asked Questions


Q. Can I pay my loan payment without the coupon from my statement?

A. Yes, Lendmark has several ways to access your specific account without the coupon from your statement. Simply make sure you account number is on your check when making your payment.

Q. Can I pay my account at another Lendmark Financial Services branch?

A. Yes, you may make a payment on your account at any Lendmark Financial Services branch.

Q. What type of loans does Lendmark Financial Services make?

A. Lendmark offers a variety of personal loans for seasonal purposes such as vacation, back-to-school and holiday purchases, home improvement projects, unexpected emergency expenses, and debt consolidation needs.

Q. How can I get a deferment on my loan?

A. You will need to contact the branch location where you received your loan to discuss your specific situation.

Q. Why can’t I have a payment book?

A. As a courtesy to our customers, Lendmark sends out a monthly statement to show that your last payment was applied to your account and provide the current loan balance and payment amount due. The bottom of your monthly statement contains a payment coupon which can be removed and mailed back with your payment in the return envelope provided.

Q. Can I get my due date changed?

A. There are certain situations in which your due date may be changed. Please contact the Lendmark Financial Services branch where you received your loan to discuss your specific situation.

Q. What type of collateral will I need to secure my loan?

A. Collateral requirements are based on the loan amount you request. Please contact your local Lendmark Financial Services branch for further information.

Q. How does interest get applied to my account?

A. This depends on what type of account you have.  Lendmark has both pre-computed accounts and interest bearing accounts. Please contact the Lendmark Financial Services branch where you received your loan for further information about your specific account.

Q. Can I make a payment to the principal on my loan?

A. Yes, simply specify what amount you would like applied to your principal balance.  Or, if more convenient, send a separate check in the desired amount with specific instructions.


Q. What is the range of loan amounts Lendmark Financial Services offers?

A. Lendmark Financial Services offers loans from $500 to $15,000. All loans are subject to normal underwriting guidelines and collateral requirements.

Q. Does Lendmark Financial Services report to the credit bureau?  If so, which one?

A. Yes, Lendmark reports monthly to all (3) national credit bureaus: Equifax, Experian, and Transunion.

Q. What form(s) of payment does Lendmark Financial Services accept?

A. Lendmark currently accepts cash, personal check, cashier’s check or money order. You may also contact any Lendmark branch to set-up a one-time or recurring payment via Automated Clearing House (ACH) bank draft.

Q. Can I make my payment online?

A. At this time Lendmark does not offer the ability to make on-line payments via its website. This functionality will be available soon. Lendmark does accept payments which you may set-up through your checking account and respective on-line banking services.

Q. Can I access information about my Lendmark Financial Services account online?

A. Not at this time. This functionality will be available soon.

Q. Who can I contact regarding a complaint I may have concerning my account, or service I have received from Lendmark?

A. Lendmark strives to provide only the very best service to our clients. If you have a complaint concerning your account or service your have received which could not be satisfactorily resolved by your local Lendmark Financial Services branch, please call (866) 413-8340 for assistance.

Q. Who do I contact if I think I may be a victim of Identity Theft?

A. Lendmark strives to protect everyone’s personal information- past, present and future borrowers. If you think that an account may have been opened fraudulently, please contact Lendmark Financial Services at 866-413-8340 for assistance in filing a claim or contact us via email at complaints@lendmarkfinancial.com. Other actions for identity theft victims can be found online at www.consumer.ftc.gov website.