FAQs

Q. Can I pay my loan payment without a statement?

A. Yes, we have several ways we can access your account without a statement. Just make sure your account number is on your check.

Q. Can I pay on my account at another Lendmark branch?

A. Yes, you may pay at any Lendmark Financial branch.

Q. What type of loans do you make?

A. We make personal loans & real estate loans.

Q. How can I get a deferment on my loan?

A. You will need to contact the branch location you received your loan at to discuss this further.

Q. Why can't I have a payment book?

A. As a courtesy to our customers, Lendmark sends out a monthly statement to show your last payment that has been applied and your current loan balance. We do not offer coupon books.

Q. Can I get my due date changed?

A. There are certain situations in which your due date may be changed. Please contact the branch location nearest you to discuss this possibility.

Q. What type of security will I need to secure my loan?

A. This all depends on the size of loan you receive. Please contact the branch to discuss this further.

Q. What kind of bank or finance company is Lendmark Financial?

A. Lendmark Financial Services is a consumer lending company. We are a subsidiary of BB&T.

Q. How does interest get applied to my account?

A. This depends on what type of account you have. We have precomputed accounts and interest bearing accounts. Please contact your branch for further explanation on your account.

Q. Can I make a payment to the principal on my loan?

A. Yes, please specify what amount is to go to principal or please send us a separate check to apply.

Q. What is Lendmark's loan amount ranges?

A. We open loans as low as $500 and as great as $350,000 depending on the collateral.

Q. Do you report to the credit bureau and if so which one?

A. Lendmark reports monthly to Equifax, Experian and TransUnion.

Q. Do you accept a credit card payment, bank draft or a Tele-Check?

A. No, we accept cash, check, money order or cashier check.

Q. Can I make my payment online?

A. We do not offer online services